We are seeking a dedicated and customer-centric Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients through various channels, including phone, email, and chat. This is a fantastic opportunity for individuals who are passionate about delivering outstanding customer experiences and are fluent in multiple languages. **Responsibilities:** – Provide friendly and knowledgeable assistance to customers, addressing their inquiries, concerns, and requests in a timely and professional manner. – Utilize strong communication skills to build rapport with customers and resolve issues efficiently. – Handle inbound and outbound calls, responding to customer inquiries, and proactively addressing customer needs. – Process and maintain accurate customer information, including data entry and updates. – Identify opportunities to upsell or cross-sell products or services that align with customer needs. – Demonstrate a high level of phone etiquette and ensure all interactions are respectful and professional. – Collaborate with other teams to resolve complex customer issues and maintain a high level of customer satisfaction. – Stay up-to-date with product knowledge and provide accurate information to customers. – Continuously improve customer service skills and knowledge by attending training sessions, workshops, and meetings. **Qualifications:** – Fluency in English and proficiency in Spanish. – Ability to communicate effectively in a multilingual environment. – Excellent customer service skills with a focus on building strong relationships. – Experience with data entry and the ability to maintain accurate records. – Proven phone etiquette and strong communication skills. – Ability to work in a fast-paced environment and adapt to changing priorities. – Willingness to learn new skills and take on new challenges. – High school diploma or equivalent required; post-secondary education is an asset. This role offers an exciting opportunity to work with a dynamic team, make a positive impact on customers, and develop your customer service skills in a supportive and collaborative environment.