Client Support Specialist
Job Details
SimplyWell Health Services is dedicated to providing exceptional healthcare solutions to organizations and their employees. We are seeking a Client Services Manager to oversee ongoing relationships and service delivery for one or more employer/group accounts. This role serves as the primary point of contact for clients, ensuring seamless coordination between internal teams and healthcare service providers.
- Serve as the dedicated point of contact for employer/group clients, ensuring exceptional service delivery and relationship management.
- Build and maintain strong relationships with clients by understanding their healthcare needs and providing tailored solutions.
- Coordinate with internal teams, including medical professionals, administrative staff, and pharmacy providers, to address client service needs.
- Oversee day-to-day service operations, ensuring timely responses to inquiries and resolution of client concerns.
- Monitor service performance, provide reports, and recommend improvements to enhance the client experience.
- Work closely with the account management team to align on strategic initiatives and client-specific needs.
- Ensure compliance with healthcare regulations, including HIPAA, and maintain confidentiality in all client interactions.
- No prior experience is needed
- Opportunity to build a new category leader in healthcare services
- Competitive compensation including salary, stock options and benefits
- Collaborative, flexible work environment coupled with an uplifting culture
- Fully remote position
- Full Time
- Part Time
- $29 – $50 Per Hour